Welcome to the help center

The helpcenter is organized into seven different categories, we also provide a glossary of printing terms. Here you will be able to answer any of your questions.  If you can't find the answer please contact us and we'll get you an answer right away.

• Ordering and Account Information
  Information on standard and custom orders, invoice payment, reprints, password resets, and the client dashboard can be found here.
• File Prep and Submission
  Information on supported file types, preparing print-ready PDFs, bleed, and safe area can be found here.
• Product Templates
  Information regarding our product templates as well as a template generator can be found here.
• Paper, Coating, and Folding Info
  Information regarding the different types of folds, paper, and coatings available can be found here.
• Proofing
  Information regarding the proofing process, color profiles, and our online PDF proofs can be found here.
• Mailing, Turnaround and Shipping
  Information on turnaround times, blind shipping, mailing lists, and other shipping related questions can be found here.
• Glossary
  Not quite sure what we mean when we talk about bleed, aqueous coating, or dpi? Look in the glossary!